Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal for a fast and secure checkout experience. Shop Pay is currently not available.

Is it safe to use my credit card on your site?
Absolutely! We use industry-standard SSL encryption to protect your personal and payment information.

Can I modify or cancel my order?
Please contact us immediately at CustomerService@glyphvista.com. If your order hasn't been processed yet, we'll do our best to accommodate your request.

Shipping & Delivery

How long will it take to receive my order?
Orders typically ship within 2-5 business days. Standard shipping takes 5-9 business days. We do not offer expedited shipping at this time.

Do you ship internationally?
Currently, we only ship within the United States. We're working on expanding our international shipping options.

How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's progress.

Returns, Refunds & Exchanges

View our Refund Policy which has details on returns, refunds and exchanges.

What is your return policy?
We offer a 30-day return policy on most items. Products must be unused and in their original packaging. Contact us to initiate a return.

How do I return an item?
Email us at Returns@glyphvista.com with your order number and reason for return. We'll provide you with return instructions and a prepaid shipping label if applicable.

When will I receive my refund?
Refunds are processed within 10 business days after we receive your returned item. The credit will appear on your original payment method.

What is your exchange policy?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Products & Inventory

Are your products in stock?
Product availability is updated in real-time on our website. If an item is out of stock, you can sign up for restock notifications on the product page.

Do you offer gift wrapping?
Gift wrapping is not available.

Account & Privacy

Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and enjoy faster checkout.

How do you protect my personal information?
We take privacy seriously and never sell your information to third parties. Read our Privacy Policy for complete details.

Still Have Questions?

If you didn't find the answer you're looking for, please don't hesitate to contact us. Our customer support team is happy to help!